Refund policy

RETURN & REFUND POLICY

Each Little Chapter piece is hand-poured and prepared in small batches. Because of the handmade nature of our products, all sales are final. We do not accept returns, exchanges or cancellations and we do not offer refunds, except where otherwise required by applicable law.

DAMAGED ORDERS

Plaster is naturally fragile. While every order is packaged with care, we know accidents can happen during shipping.

If your item arrives broken or damaged, please contact us within 3 days of delivery at littlechaptercompany@gmail.com and include:

Your order number
A photo of the damaged item
A photo of the shipping packaging

Once the damage is confirmed, we'll send a replacement at no additional cost to you.

Replacements are provided for items that arrive damaged and do not apply to items that are dropped, broken or damaged after delivery.

HAND-POURED & HANDMADE VARIATIONS

Every Little Chapter plaster piece is individually hand-poured, removed from its mold and inspected before being packaged.

Because of the nature of hand-poured plaster and detailed silicone molds, no two pieces will be exactly alike. Color, thickness, texture and finish may vary slightly from piece to piece. Small air bubbles, surface variations and slight differences in the natural color of the plaster are also normal.

Some designs contain detailed textures, edges or repeating patterns. During the pouring and mold-release process, small sections of these details may not form or release perfectly. This can result in small gaps, softened or incomplete details, minor edge or corner variations or areas where a pattern does not appear perfectly continuous.

These small variations are a normal part of the hand-pouring process and do not necessarily mean that an item is damaged or defective. Every piece is inspected before packaging to make sure it falls within our acceptable handmade standards.

HIGHLY DISCOUNTED PIECES

From time to time, we may offer Highly Discounted Pieces that have more noticeable cosmetic imperfections than we would normally include in a full-price kit.

These pieces are intentionally offered at a significantly reduced price and will be clearly identified as Highly Discounted Pieces before purchase. Imperfections may include more noticeable chips, missing details, surface imperfections, casting irregularities or other cosmetic variations.

By purchasing a Highly Discounted Piece, you understand that you are purchasing an item with known cosmetic imperfections reflected in the discounted price. The disclosed cosmetic imperfections are not considered shipping damage and do not qualify for replacement.

PRODUCT PHOTOS & COLORS

We do our best to photograph and represent our products accurately. However, colors may appear slightly different depending on lighting, photography and your device or screen settings.

Because each piece is handmade, the item you receive may also vary slightly from the example shown in product photos.

WRONG OR MISSING ITEMS

If you receive the wrong item or something is missing from your order, please contact us within 3 days of delivery with your order number and photos of what you received. We'll make it right.

REPLACEMENT AVAILABILITY

Replacement pieces are subject to availability. Because our products are handmade in small batches and some designs may be seasonal or limited, an identical replacement may occasionally be unavailable.

If that happens, we'll contact you to arrange an appropriate alternative.