Shipping policy

Shipping Policy

PROCESSING TIME

Little Chapter products are hand-poured and prepared in small batches. Please allow 2-3 business days for your order to be prepared before shipment.

Processing time does not include shipping transit time. Estimated delivery times shown at checkout begin after your order has been prepared and handed off to the carrier.

SHIPPING RATES

Shipping charges are calculated and displayed at checkout based on your order and available shipping method.

TRACKING

Once your order ships, tracking information will be sent to the email address provided at checkout. Please allow time for the carrier to update tracking after your package has been accepted.

ADDRESS ACCURACY

Please double-check your shipping address before placing your order. Customers are responsible for providing a complete and accurate delivery address.

If you notice an error before your order ships, contact us as soon as possible at littlechaptercompany@gmail.com. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

DELIVERY & CARRIER DELAYS

Once an order has been handed off to the shipping carrier, delivery timing is outside of our direct control. Carrier delays may occasionally occur, particularly during holidays, severe weather or other high-volume periods.

If your tracking information shows an unusual delay or you believe your package may be lost, please contact us and we'll help you determine the appropriate next steps.

DAMAGED ORDERS

Plaster is naturally fragile and every order is packaged with care. If an item arrives broken or damaged, please contact us within 3 days of delivery with your order number and photos of the damaged item and packaging.

Please see our Return & Refund Policy for complete information regarding damaged orders and replacements.

Little Chapter Company LLC
littlechaptercompany@gmail.com